The Portal

• Flights
• Airport shuttle (still organized on your behalf)
• Additional excursions
• Shopping + personal expenses

WELERA Retreats – Cancellation & Refund Policy

We understand that life happens and plans can change. Because immersive retreats require advance commitments for accommodations, meals, facilitators, and activities, the following policy applies to all WELERA retreats.

Deposits & Payments

• A deposit is required to reserve your spot.
• All payments made are subject to the cancellation terms below.
• Full payment must be completed no later than 30 days prior to the retreat start date, unless otherwise stated.

Cancellation by Guest

• More than 90 days before the retreat start date:
  You may choose one of the following:
  • A refund of all payments made, minus any non-recoverable processing fees, or
  • A full credit toward a future WELERA retreat (valid for 12 months).
• 60–90 days before the retreat start date:
  No refunds will be issued. You may transfer your spot to another person with written notice and approval from WELERA, or request a credit toward a future retreat, subject to availability.
• 30–60 days before the retreat start date:
  No refunds or credits. You may transfer your spot to another person with written notice and approval from WELERA.
• Less than 30 days before the retreat start date:
  No refunds, credits, or transfers permitted.

Medical or Personal Emergencies

We strongly recommend purchasing travel insurance that includes trip cancellation and medical coverage.

In the event of a documented medical emergency or serious personal situation, WELERA may, at its sole discretion, offer:

• A partial credit toward a future retreat, or
• The option to transfer your spot if a replacement participant is found.

This is evaluated on a case-by-case basis and is not guaranteed.

Cancellation or Changes by WELERA

In the unlikely event that WELERA must cancel or reschedule the retreat due to unforeseen circumstances (including but not limited to natural disasters, safety concerns, or insufficient enrollment):

• You will receive a full refund of all payments made, or
• The option to transfer your payment to a future retreat.

WELERA is not responsible for additional expenses incurred, including flights, accommodations, or transportation.

Travel & Insurance

• Guests are responsible for their own travel arrangements.
• Travel insurance is highly recommended.

Early Departure or No-Show

• No refunds or credits will be issued for late arrival, early departure, or missed activities.

Acknowledgment

By booking a WELERA retreat, you acknowledge and agree to this cancellation and refund policy in full.